40+ Effective Text Message Templates for Business Communication

“Just send one SMS.”

At Textdrip, we say this to our customers a lot.

Why?

The reason behind this is that it is the fastest and the most straightforward way we have found to speak directly to consumers and solve all your business problems.

For example, are customers not showing up for webinars or sales appointments? Send one text message to remind leads to show up.

Are ad campaigns, promotions, or other campaigns not working like they did in the past? Send an SMS to your loyal customers to check out your latest offers.

Automated email campaigns are not getting opened? Send a text message to remind your customers to open the email, and you’ll be surprised to see the results.

We have observed that this works in almost all industries as long as you send the right text message.

This article covers 40+ text message templates to help you get started. Use one of the templates for text messages and send this to your customers. You’ll experience more sales, qualified leads, and potential customers showing up for demos, webinars, and appointments.

40+ Text Message Template for Business

Here are a few free text message templates that you can use for your business texting needs.

Customer Support Text MessageTemplates

Text messaging is a convenient customer support channel due to its simplicity and immediacy. You can use the following type of SMS to support your customers by answering their common queries and improving their experience with your brand.

Hey [name]! We’ve delivered your [product name]. For the set-up tips, click here: [link]. Need help? Revert “HELP” for support.

Hi [name]! Sorry to hear that you’re facing an issue while logging into your account. Follow this step-by-step process to fix the issue – [link].

Hey, [name]! Want to learn more about [product/service]? Visit our FAQ page: [link]

[Customer name], thanks for creating an account with [business name]. You can schedule your onboarding call with our customer representative by clicking here: [link]

Marketing & Promotional Message Templates

These promotional messages can be used to advertise a new product/service launch, offer, or give updates about your business services/products/events. It can also used to send text message invitations regarding events.

[Customer name], you certainly won’t want to miss this exclusive sale! Get your favourite products for [price range] till [date]! Don’t wait! Limited stock – [link]

Hey [name]! We’ve exciting news for you! Our brand new [product/service] is live! Check it for exclusive deals :[link]. Hurry up! Offer ends soon [date and time].

Heads up, [customer name]! We’re giving FREE [product name] to the first [X] people who sign up for our [event/webinar]. – [link].

Hey [name]! We’re hosting [event name] on [day and time]. Bring your loved ones! The door will open at [time]. Click here to register: [link]

Appointment & Scheduling Text Message Templates

Update your customers regarding their appointments using the following text messages. We’ve covered appointment confirmation, rescheduling, and cancellation text message templates here.

Hey [name]! Your appointment with [business name] is booked for the [date and time]. We’re excited to see you on time. Feel free to contact us if you have any queries.

Dear [name]! Unfortunately, due to unforeseen circumstances, we’ve to cancel your appointment on [date and time]. Click here to reschedule: [link].

Hi [name]! See you soon. Your appointment with [business name] is on [date and time]. Reply ‘Ç’ to confirm.

Order Confirmation & Update text message Templates

Text messages can be helpful in operational and logistic work. Using it, you can share order updates with customers, share shipping updates, and dispatch requirements effectively. Here are the templates for text messages that you can use.

Thank you for purchasing from business name]! Your order number is [order number]. Click here to find the receipt: [link]

Hey [customer name]! Your order [order number] is on the way. You can expect it to arrive on [date].

Unfortunately, there’s been a delay, [name]. You can expect our salesperson to arrive between [time and time] for your [service].

Feedback & Survey text message Templates

Want to get feedback from your customers and employees? SMS is the perfect option for it. Use the following feedback and survey text message templates for it.

Hey [name]! We would love to hear about your experience with our [service/product]. Let us know by leaving the review here – [link]. Your feedback matters a lot to us.

Got a minute, [team]? We’d love to know your thoughts on how you feel working with [company name] so we can improve. Here is the survey link [link]. Thanks for being amazing!

Hi [name]! We’re extremely sorry for your unsatisfactory experience. We’re giving you a [X%] discount on your next visit to meet your expectations.

Payment Confirmation & Reminders text message Templates.

You can use text messages to remind your customers so you don’t have to deal with late payments.

Urgent: Hey [name]! We’ve not received your monthly payment of [$amount]. Please pay by [date] to avoid extra charges: [link]

Hi [name]! We’ve received [$amount] payment for your invoice [number]. Thank you!

Reminder Text Message Templates

If you want to remind your customers about an appointment, subscription, sale, abandoned cart, or event, you use these reminder text message templates.

Gentle Reminder: Hey [name]! Your subscription ends in [X] months/days! Renew now to continue enjoying uninterrupted service and benefits. Click here to renew: [link].

Friendly Reminder: You’ve an appointment with [company name] on [date and time]. Please arrive 10 minutes early to fill in some forms.

Just 2 days left for our upcoming webinar! [name], we can’t wait for our virtual meeting at [date and time]. We’ve already mailed you the joining details.

Our flash sale is already live! You’ve only 12 hours left to grab the incredible discounts. Check out all our products here: [link]

Hey [name]! We have noticed that you have not completed your order. Don’t forget to complete checkout – only 2 [products] left in stock! – [link].

Contest text message templates

Running the contest is an excellent way to reach your customer base if you want to engage your customers. You can use the following text message template for it.

What’s the capital of [country name]? Text your answer to [phone number], and you’ll have the chance to win the prize.

Hey [name]! Your answer was correct! You’re the lucky winner of [competition name]. Show this message and get a [X%] discount on your next visit/purchase!

Thank You Text Message Templates

Appreciation is a great way to establish a strong bond with your employees and customers. You can use these thank you text message templates to appreciate your customers’ recent purchases or encourage them to repeat purchases. Besides, you can even appreciate the valuable efforts that your team has put into inspiring them to do better in the future.

Hey [name]! Thank you for your recent purchase of [product name]! We are offering [X%] discount on your next purchase as a token of appreciation. Offer valid till [date and time]!

Hi [team]! Thank you for all your efforts to make the event successful. Keep up the good work! Here is a special gift from us – [link].

Staff and internal communication text message templates

Use these SMS templates for internal communication with your employees. These templates help you simplify workflow, notify your employees regarding deadlines or any other emergencies, and even wish them on their special days.

Hey [team]! Today’s meeting is postponed to [date] at [time]!

Happy Birthday, [name]! Use the code BDAY20 to avail yourself of the [X%] discount at [location] for dinner tonight!

Urgent: There will be a power outage today! You can work from home until further notice!

 Hey [name]! You have your next shift on [date] at [time]. Please let us know when you arrive! – [HR, company name]!

Gentle Reminder: Submit your timesheet by [time]. It will help us process the payroll accurately. Thanks!

Lead Generation, Nurturing, and Follow Up Text Message Templates

Want to convert potential leads into loyal customers? You can use the following lead generation and nurturing text message templates.

Hey [name]! Thanks for signing up for the FREE SALES DEMO! Are you more interested in [feature 1] or [feature 2]? Let us know.

Thank you for the inquiry, [name]! You can expect a call from us within [X] hours.

Hi [name]! Thank you for signing up for the event. Can we have a quick call? Just want to ensure we deliver the value you are looking for.

We hope you are loving the free trial. Have any questions? Feel free to call us any time – [business name].

Hey [name]! We have updated the features and pricing of our [prdocut name]. Revisit our website [link]. Are you free for a quick update call? Let’s Connect!

It’s been [days/months] we are connected! Still interested to try our service? Start today and get [X%] discount –[link].

Special Occasion & Holiday text message Templates

You can use these templates for celebrations of festivals, special occasions, milestones, or memorable events.

Hey [name]! Our exclusive holiday sale is live! Get [X%] off on your purchase today! Click here to view all products:[link].

Happy Birthday, [customer name]! Hope you have a day filled with love, laughter, and joy! Thanks for being our valued customer.

Merry Christmas, [name]! To make your holidays sparkle with joy and laughter, we’re offering [X%] discounts on all our products today! – [business name]

Customer Retention Text Message Templates

Want to increase your customer retention rate? Use these SMS templates.

Hey [name]! It’s been almost [X] months since your last visit to [store name]! We miss you! Here is the 20% off coupon specially for you – [link]! Visit today to see what’s new!

Hi [name]! We have added new products to your favourite category at [website name]! Use code LOYAL15 to enjoy an exclusive loyalty discount. Shop now: [website link]

Urgent Alert or Crisis Management Text Message Templates

These templates can be used to give emergency alert messages to customers and employees.

Urgent Alert: Our office will remain closed tomorrow due to extreme rainfall. Stay safe! For any help, call on this [number].

Road Closure Alert: Most roads in [area name] are closed for [reason]. We’re trying to deliver your products ASAP by taking alternate routes. Sorry for the inconvenience. 

Automate Your Texting With Textdrip

In a nutshell, SMS marketing is not rocket science. All you need to do is write a few simple, engaging lines for your customers and encourage them to interact with your business.

Hopefully, the above-discussed text message templates will help you strengthen your customer relationship and increase your business ROI.

Having the right automated SMS marketing tool like Textdrip makes your SMS campaigns successful through automation. Using Textdrip, you can set triggers and send your subscribers automated text messages based on it.

You can easily integrate Textdrip with your existing CRM, eCommerce platform, or other software. It comes with impressive features like bulk texting, drip campaigns, quick response, personalization, SMS automation, scheduling, etc.

Want to learn more about Textdrip? Sign up for a free trial or book a demo and experience the difference it brings to your business marketing efforts.

Effective SMS Marketing Templates: Tips and Best Practices

We understand you’re excited about SMS and want to start sending texts to your customers right away. However, before sending text to your customers, here are a few tips and best practices you need to remember.

Follow the KISS principle = Keep It Short And Simple. Avoid unnecessary details. Include only relevant information. Use a strong CTA to encourage customers to take desired actions.

Make your messages more human if you want your customers to engage with your texts. Convey emotions and tone via text messages. You can use words like “excited” and “happy” or emojis to convey your message without crossing the SMS character limit.  

Your text messages should align with your brand’s style. If your brand is a friendly and fun company, it should be reflected in your text messages. Don’t forget to add the right text signature. It will help your customers know from whom they are receiving texts, making your business look more legitimate.

Use the right type of phone number to send an SMS. You can choose shortcodes, local numbers, or toll-free based on your requirements. Before sending text messages, get your business approved by the carriers.

Send the right type of message at the right time to the right audience. Therefore, your text messages don’t get spammed. Take explicit consent from your leads and customers to text.

Maintain a regular messaging schedule to keep your brand relevant without overwhelming subscribers. Make the opt-out procedure easy. Use the templates for text messages to save time, ensure consistency, and simplify marketing efforts.