25+ Free Text Message Templates for Home Service Businesses

16 Jul 2025

Philip Portman

Home service business is not just about fixing and installing things, but it also means juggling a hundred things at once. You need to handle bookings, reminders, payments, last-minute changes, emergencies and follow-ups. However, the good news is that text messages can help you do all of that easily. A short and clear text message can save a missed appointment, bring repeat business, and even win over a confused customer. So, whether you’re running a plumbing, handyman, pest control, or HVAC business, these text message templates for home services will make your day smoother and your customers happier.

And, do you know what the best part is?

We’re giving you 25+ home service text message templates free that you can copy, paste, and even personalize messages as per your unique business needs.

So, let’s get started.

1. First Impression Matters, So Make It Unforgettable.

The first impression starts when a customer books a service. Whether a customer is booking for the first time, rescheduling, or dealing with an urgent issue, they deserve quick and clear communication. It shows how professional you are.

A. Instant Booking Confirmation Templates

When a new customer requests service, you can send instant booking confirmation using these templates. It helps build trust.

Hi [First Name], thanks for booking with [Your Business Name]!
Your service is scheduled for [Date] at [Time].
We'll see you then!

Hi [First Name], just confirming your appointment with [Business Name] for [Service Type] on [Date] at [Time].
Need to change?
Text us here.

B. Appointment Reschedule and Update Templates

Sometimes plans change, and that’s perfectly fine. However, don’t forget to send a clear and timely update to customers. It helps avoid confusion and stress. Additionally, this approach makes rescheduling stress-free. You can use these appointment rescheduling and update templates when a customer requests a reschedule.

Hi [First Name], your appointment has been changed to [New Date] at [New Time].

Let us know if this works for you!

No worries! We’ve rescheduled your [Service] to [New Date].

Do you have any questions?

Just reply to this text.

C. Urgent Booking Confirmation Templates

Emergency cannot wait. However, giving a quick response helps you build loyalty and confidence. For that, you can use urgent booking confirmation templates.

We’ve got you covered, [First Name]! Your emergency [Service] is scheduled for today at [Time]. Our technician is on the way.

Thanks for reaching out! We’re sending someone for your urgent [Issue] at [Address] by [Time]. Please stay nearby.

2. Send Gentle Reminders To Keep Your Day On Track

When you want to remind customers about their upcoming appointments, seasonal maintenance, or payment, send them a reminder message like a pro using these templates. It keeps your day and business on track.

A. Upcoming Appointment Reminder

If you want to reduce no-shows and cancellations, send timely reminders. Make reminder messages friendly, short, sweet, and clear.

Just a quick reminder: Your [Service] with [Your Company Name] is tomorrow at [Time]. Reply YES to confirm.

Hi [First Name], we’re all set to visit you for your [Service] on [Date] at [Time].
See you soon!

Want to learn how to send automated appointment reminders with SMS? Read this blog.

B. Seasonal Maintenance Reminder

Seasonal care helps customers keep their equipment/devices in tip-top condition and helps them avoid major problems. By sending a helpful seasonal maintenance reminder to them, you can increase bookings.

Hi [Customer Name]!
Fall is here! It’s time for your seasonal HVAC checkup.
Book now to stay cozy: [Link]

Hey [First Name], don’t forget your spring gutter cleaning!
Schedule today and avoid water damage later: [Link]

C. Payment Due Reminder Template

If you want to get paid on time without sounding pushy, send your customers a polite payment reminder.

Hi [First Name], just a friendly reminder that your payment of $[Amount] for [Service] is due.

You can pay here: [Link]

Thanks again for choosing [Your Company]!

Just a quick note – your invoice is ready: [Link].

Let us know if you have any questions.

3. Keep the Connection Going After the Job is Done

In the home service business, it is essential to build a strong relationship with customers. Let your customers know that you’re there for them even after the job is completed. So, if they find any issue, they can contact you anytime.

A. Customer Feedback Request Templates

Feedback is the sign of trust and growth. It helps you improve your service so you can enjoy a better repeat customer rate. So, make feedback requests sincere and straightforward. You can use the following feedback request text message template for home service businesses.

Hi [First Name], we hope you're happy with your recent [Service].
Could you take 1 minute to share your feedback? [Link]

Thanks for choosing [Your Company], [Customer Name]!
We'd love to hear how we did: [Link]

B. Upsell and Referral Templates

If customers love your service, they will certainly want some additional service or even refer a friend. If you want to encourage them to do so, you can use these follow-up upsell and referral text message templates.

Hey [Customer Name], your [Service] is complete!

Need help with [Related Service]?

Let us know, we offer discounts for loyal customers!

Love our service, [Customer Name]? Tell your friends!

Earn rewards for each referral: [Link]

C. Post-Service Satisfaction Check Template

When you complete your service and still check whether your customers are satisfied or not, it shows you care for your customers. Use these text message templates for home services for the same.

Hi [First Name], was everything okay with your [Service]?
If you have any questions or issues, we're here to help.

Hope you're enjoying your newly serviced [Item]!
Need anything else or have feedback?
Just reply to this message.

4. Stay Calm and Text Fast: Emergency Text Templates

As a home service business, you must be able to handle emergencies effectively. If so, you’re the first one that comes to your customer’s mind when they experience any urgent situations.

A. Emergency Response and Confirmation Templates

Suppose a customer experiences a sudden AC breakdown or leakage and is looking for a quick solution; your quick text can calm them. It also shows your professionalism.

We received your emergency request, [First Name].

A technician is heading to [Address] and will arrive by [Time].

Stay safe!

We’re on it, [Customer Name]!

Our team is dispatching help now for your [Issue].

Expected arrival: [Time].

B. Safety Inspection Required As Soon As Possible

You must protect your customers homes and businesses. For that, you can send them timely safety alerts and an inspection reminder template.

Reminder: A quick [Service] safety check can prevent costly repairs.
Want to schedule one this week?
Reply 'CHECK'.

Hi [First Name], it's time for your annual safety inspection.
Let's schedule a visit to ensure everything's working right.
Book here: [Link]

5. Grow Your Business With Offers, Loyalty, and Referrals

Do you want to grow your business? Use promotional offers. It will help you build customer loyalty, and you can also enjoy referrals and repeat business.

A. Promotional Offer Announcement Templates

Sending promotional text messages helps you grab attention, but do not overdo it. You can send a single well-crafted text message, and that can also work wonders. Here are home service text message templates that you can use.

Summer Special!

20% off AC tune-ups until [Date].

Beat the heat and book today: [Link]

Get your home holiday-ready!

Enjoy 15% off deep cleaning services.

Offer ends [Date]: [Link]

B. Loyalty Program Invitation Templates

You can turn your one-time clients into loyal customers. For that, you can use the following templates.

Thanks for being a valued customer, [Customer Name]!
Join our Loyalty Club and get exclusive perks: [Link]

You've booked with us 3 times, [customer name], thank you!
As our valued customer, enjoy 10% off your next service.

C. Customer Referral Request Templates

Generally, word-of-mouth is best when it is easy to share. You can use these simple referral request templates to invite your customers to your referral program.

Know someone who needs [Service]?

Refer them and get $20 off your next job.

Details here: [Link]

We grow because of customers like you, [First Name].

Invite a friend to try us and you’ll both earn rewards!

6. Answer FAQs with Fast and Friendly Messages

Customers expect a quick response regarding their concerns. You can meet their expectations by using the following templates.

A. Quick Response and FAQ Templates

Do you want to save time and avoid repeat calls by sending clear answers? Use these quick response and FAQ templates.

Hi [First Name], our average service window is 2 hours.
We'll text when the technician is on the way.

You asked, we answered!
Here's a quick FAQ about our services: [Link].

B. Pre-Service Preparation Instruction Templates

Keep your customers ready and make your technician’s job easier using these templates. These pre-service preparation instruction templates inform your customers about the steps they need to take before the technician arrives for the requested service.

Hey [First Name], before your [Service], please clear the work area and secure pets.

Do you have any questions?

Just reply!

Reminder: [Customer Name], please be home during your scheduled time and have access ready for our technician.

Thanks!

C. Warranty or Guarantee Inquiries

Clear and friendly answers avoid confusion and help you build credibility. You can send your customers these professional warranty explanation templates to let them know you’re here for them when they need you.

Hi [First Name], your service comes with a [Time Period] warranty.
If anything seems off, just reach out, and we’ll take care of it.

Thanks for checking in!
Our [Service] includes a satisfaction guarantee.
Call or text us if you need help.

Use SMS to Grow Your Home Service Business Today!

Home service providers across the globe are turning to SMS for a timely, efficient, and relevant method of customer communication. We’ve included 25+ home service text message templates for free here. Use these templates, as each message you send is an opportunity to build trust, avoid confusion, and grow your business. Using these templates, you don’t need to think twice. In fact, you can stay on schedule, keep customers happy, and make your service feel thoughtful and professional. Remember, every text message matters and can grow your business.

If you’re ready to take your text communication to the next level, register with Textdrip for free. Our automated SMS marketing platform comes with impressive features such as SMS automation, reminder drip, scheduled messages, personalization, etc. It helps you automate reminders, send updates instantly, and track responses in one place. In short, this platform makes SMS marketing and communication effortless for home service professionals. So, take advantage of a FREE trial, start using it today, and transform every text into a growth opportunity.